Returns & Refunds

Bjørg Jewellery offers a 14-day return policy, meaning you have 14 days from receiving your order to ship it back to us.

All returns must be registered through our Return Form below. Once submitted, you will receive a DHL return label to attach to your sealed parcel. Please note that return shipping fees will be deducted from your refund amount. Purchases made using a gift card will be refunded as store credit.

REGISTER YOUR RETURN

How to Return

  1. Log in to our return portal using your e-mail and order number.
  2. Select the product(s) you wish to return and specify your reason.
  3. Submit your return request and wait for confirmation. If your return concerns a faulty or incorrect item, the DHL label will be sent after your request has been reviewed and approved.
  4. Once you receive your DHL label, print and attach it to the original packaging.
  5. Ship your parcel by scheduling a pick up or dropping it off at the nearest DHL service point.

You will receive a confirmation email once we have processed your return. Refunds are issued within 5 business days after your return has been received and approved. (Please note that processing times may be longer during sale periods.)

Exchanges

We do not offer exchanges. If you wish to order a different size or product, please return your item for a refund and place a new order through our online store. You can find your size using our jewellery size guide or contact us for assistance.

Shipping & Return Costs

Return shipping costs are at the customer's expense. Please note that if a return reduces your order value below €180, the original outbound shipping cost will also be deducted from your refund.

Region Return Fee (One Way)
EU €25
Outside EU €30

Each piece leaves us only after a thorough quality check and is photographically documented before dispatch. Should you receive an item that appears to be faulty or incorrect, please register your return and send it back to us — we will carefully review it upon arrival and confirm the next steps with you.

VAT & Tax Refunds (Outside EU)

Bjørg Jewellery is not responsible for refunding any VAT or tax fees for orders shipped outside the EU.

Important Information

  • All returns must be shipped via DHL Express through our official return form.
  • Returns sent via third-party couriers or outside the 14-day window will be returned to the sender.
  • The customer is responsible for the parcel until it has been handed over to DHL. Always keep your shipment receipt and tracking number.
  • Refunds will only be issued for products that are unused, in perfect condition, and in original packaging.
  • Bespoke, one-of-a-kind, solid gold, made-to-order/preorder, customized, or engraved pieces are non-refundable.
  • If your return is approved due to a production error or error on our part, you will receive a full refund, including shipping costs.
  • Production errors do not include normal wear and tear, accidental damage, misuse, or natural variations in stones and raw materials.