A few practical answers about your jewellery, orders and returns.
Need something else? Write to support@bjorgjewellery.com.
The jewellery
What are BJØRG pieces made of?
We work with sterling silver, gold-plated sterling silver, solid gold and, for some larger sculptural pieces, silver- or gold-plated bronze. We also use natural stones and other materials. Check the individual product page for the material of your piece.
Is your gold solid gold or gold plated?
Both. Some pieces are solid gold. Others are sterling silver or bronze with a gold-plated surface. The material is stated on the individual product page.
Will my piece look exactly like the photograph?
Natural stones and hand-finished surfaces can vary slightly from piece to piece. These differences are part of the character of the object.
Every stone is unique and hand-selected — a slight variation in shape, colour, and size will occur.
Why do some BJØRG pieces look imperfect?
Many pieces have deliberately sculptural, irregular forms and textured surfaces. These are part of the design. If something seems damaged or unexpected, contact us with photographs so we can take a closer look.
Why do some larger pieces use bronze?
Bronze allows us to create larger sculptural forms and proportions. Some pieces are conceived as objects as much as jewellery, and the material is part of their character.
Silver, gold plating and care
Will sterling silver change over time?
Yes. Sterling silver naturally oxidises and develops a patina. The right cleaning method depends on the finish of your piece. For oxidised or deliberately textured surfaces, contact us before polishing.
Will gold plating wear?
Yes. Gold plating is a surface treatment and gradually wears with use. Friction, perfume, creams, water and chemicals can affect it. How quickly it wears depends on how often you wear your piece and how you care for it. We cannot guarantee a specific lifespan.
How should I care for my jewellery?
Avoid direct contact with perfume, creams, chlorine, cleaning products and other chemicals. Store pieces separately when you are not wearing them. We recommend removing jewellery before showering, swimming, bathing or sleeping, particularly pieces with delicate structures or stones.
How do I clean my jewellery?
For sterling silver without a special surface treatment, use a soft jewellery polishing cloth. For gold-plated pieces, use a very soft dry or slightly damp cloth. Avoid abrasive polishing, which can remove the plating. Stones and special finishes may need different care.
Read our jewellery care guide or contact us if you are unsure.
Can gold-plated jewellery be replated?
In many cases, yes. Send us photographs of your piece so we can assess its construction and condition, and advise on availability and cost.
Rings and sizing
How do I find my ring size?
Use our ring size guide before ordering. If you are between sizes or unsure, contact us for help.
Can I order a size that is not listed?
Contact us before ordering. We will check what is possible for the particular design.
Can my ring be resized?
It depends on the design, construction and stones. Send us details of your ring so we can assess whether resizing is possible.
Your order
Are all pieces ready to ship?
No. Some pieces are ready to ship, while others are made to order. Check the product information for availability and estimated production time. If you need a piece for a specific date, contact us before ordering.
Can I change or cancel my order?
Orders cannot be cancelled once payment has been processed. If you need to correct your delivery details, contact us as soon as possible with your order number. For returns, see our Returns policy.
Can I add another piece to my order?
Contact us as soon as possible with your order number, and we will help you with the available options.
I entered the wrong delivery address. What should I do?
Email us as soon as possible with your order number and the correct address.
What happens if a piece I ordered is unavailable?
Occasionally, stock discrepancies occur. If a piece in your order is unavailable, we will contact you by email with the available options.
Can I send a piece as a gift?
Yes. We offer gift wrapping and can write a personal message to accompany your gift. Your order can also be sent directly to the recipient. Email support@bjorgjewellery.com with your order number and the message you would like us to include.
Shipping and delivery
Where do you ship from?
We ship from Denmark.
How long does delivery take?
Delivery depends on your destination and shipping method. For made-to-order pieces, allow for the production time stated on the product page before dispatch. Delivery may take longer during sales and holidays.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information.
Will I pay customs duties or import taxes?
Orders delivered outside the EU may be subject to duties or import taxes. These depend on the destination and shipping arrangement. Check the information provided for your order and contact your local customs authority if you need further guidance.
Returns and refunds
Can I return my jewellery?
Eligible pieces can be returned within 14 days of delivery, in their original condition and packaging. Made-to-order pieces cannot be returned.
Can I return a made-to-order piece?
No. Made-to-order pieces are produced for your order and cannot be returned. Check the size, materials and production time before placing your order. If you are unsure, contact us first.
If your piece arrives damaged or incorrect, contact us so we can assess the issue. This is separate from a change-of-mind return.
How do I return a piece?
- Submit your request through our return portal.
- Wait for us to confirm your return before sending it.
- Pack the jewellery securely in its original protective bags and jewellery boxes.
- Use the courier and return label provided by us.
- Drop off your parcel at the courier's service point.
Can I exchange a piece?
We do not offer direct exchanges online. For eligible pieces, return your original purchase and place a new order for the piece you would like instead.
Who pays for return shipping?
Return shipping for change-of-mind returns is at your expense. If your order arrives damaged or incorrect, contact us before returning it so we can advise on the next steps.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and photographs of the piece and its packaging. We will assess the issue and help you with the next step.
Can I return a gift?
If the gift was purchased from our online store and meets our return conditions, it can be returned within 14 days of delivery, in its original condition and packaging. We will need the name of the person who placed the order. Made-to-order pieces cannot be returned.
Can I return a piece purchased from a retailer?
Returns and exchanges must be handled by the store where the piece was purchased.
When will I receive my refund?
Once your return has been received and approved, we normally issue your refund within 7 days. Refunds are made to the original payment method. Your payment provider may need additional time before the funds appear in your account.
Repairs
My piece needs repair. What should I do?
Send us your order number, if available, photographs and a short description of what has happened. We will assess the piece and let you know what can be done.
Can you repair older BJØRG pieces?
We are happy to assess older pieces, including those purchased many years ago. Send us photographs and any information you have about the piece. Repair options depend on its construction and condition.
Discount codes and updates
How do I use my discount code?
Enter your code at checkout before completing your purchase.
I have not received my discount code. What should I do?
Check your spam or junk folder. If you still cannot find it, contact us.
Can I apply a discount after placing my order?
Discounts cannot be added after a purchase has been completed.
How can I hear about new collections and events?
Sign up to our newsletter for news about collections, events and sales. You can unsubscribe at any time.
A note on BJØRG
Why does BJØRG jewellery feel different?
We are drawn to unusual forms, natural textures, symbolism and the unexpected qualities of materials. Some pieces are delicate. Some are raw. Some are a little strange. Somewhere between jewellery and object.
Will my piece change over time?
Your piece may change with wear. Silver develops patina. Gold plating gradually wears. Surfaces collect traces of use. These changes become part of an object you carry.