Terms & Conditions Bespoke
TERMS AND CONDITIONS – BESPOKE AND ENGRAVED JEWELLERY
§ 1. The design process and production begin after the customer has pre-paid the full amount. Payment should be made by VISA, Mastercard or PayPal through a payment link provided by Bjørg Jewellery ApS.
§ 2. The time of delivery will vary depending on the complexity of the item, and the time required by Bjørg Jewellery and the maker to create the jewellery. Delivery time will be agreed with each individual customer. Delays may occur for different reasons, but we do our best to keep the customer informed about changes in the schedule. Bjørg Jewellery shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control (i.e. delays in transportation by DHL or other external providers.)
§ 3. Bespoke and engraved items are considered special orders and they are not eligible for returns or exchanges. If the damage or error was present upon arrival Bjørg Jewellery reserves the right to repair or adjust the product so it fits with the initial agreement with the customer. A resizing / alteration service is available (depending on the item and technique in question.) This service may incur a fee. If we are not measuring your ring size for you, we strongly recommend that measurements are taken by a professional jeweller. Bjørg Jewellery is not responsible for any inaccuracy with regards to measuring and sizing.
§ 4. Once an idea (manifested in an image/sketch combined with written correspondence) has been agreed on, the client has to honour this agreement. Bjørg Jewellery cannot be held accountable for changes to personal views on the original idea after work on the piece has commenced. We will match the idea/sketch as closely as possible when translated into your jewellery item, but please bear in mind that any sketches are just an indication of how the finished jewellery will look. Since the jewellery is hand-made, some variations from the sketch to the final, finished item can occur.
§ 5. Necklaces and bracelets are sold in the lengths specified on our website. Custom lengths are available on request for most designs. There may be a charge involved for the extra materials used. Where this is the case, you will be informed before any work is undertaken.
§ 6. The contract of sales is concluded when you accept these Terms and Conditions and pre-payment has been received by Bjørg Jewellery ApS. Our Terms and Conditions are available on our website for your reference at any time.
§ 7. We are unable to accept cancellations on bespoke, customised or personalised orders already in production. We reserve the right to refuse a refund or exchange on goods ordered in error.